“Eek! Why does it cost so much?” and other questions from clients

by Melanie Jongsma, Wordsmith on July 27, 2011 · 2 comments

in Writing (helping you share your story)

LifeLines is all about “helping you share your story,” whether you are a business trying to attract customers, a ministry trying to encourage donations, or an interesting person who wants to write her memoirs. Most of the queries I get from potential clients relate to the process involved in writing/editing/publishing books, since that is still the most widely understood method of sharing a story. And today’s question was in fact asked by someone interested in turning his family history into a best-seller. But the answer applies to other forms of sharing your story too.

So let’s look at—

“Eek! Why does it cost so much?”

People who shop for any service—plumbing, babysitting, landscaping, auto repair—are typically willing to pay for that service because:

  1. They don’t have time to do it themselves, or
  2. They are unable to do it themselves, or
  3. They are unable to do it as well as someone else.

The same is true of writing and editing.

What’s unique about selling writing services though, is that almost everybody is able to write—we learned it in grade school! But not everyone writes well, and not everyone knows the difference between good writing and adequate writing. Even fewer understand that good writing is good business—a worthwhile investment that can reap measurable returns.

Buying time

People who don’t have time to write their own websites or design their own business cards or proofread their own autobiography typically do not react with an “Eek!” when they peruse my pricing information. For one thing, such people understand the value of their own time. They don’t want to spend hours learning HTML or looking up words in the dictionary—they have lives to lead and businesses to run! To them, it’s worth it to hire this job out.

Buying skill

Often these same people recognize that wordsmithing is a skill they don’t have. They know they are lousy spellers, or unsure of when to use an apostrophe, or prone to sentences that ramble on and on in the passive voice. Or maybe they are good writers, but they have no idea how to turn their Word document into a printed paperback. The skills involved are ones they could learn (if they had the time), but they prefer to hire someone who already is more proficient.

Buying quality

Most often, people who have price objections already have some level of skill in the area of writing or editing, but they don’t realize the difference between quality writing and adequate writing. It’s the difference between “good” and “good enough.”

The person who first asked me “Why does it cost so much?” had received some positive feedback from friends and family about the family history he had written. When I suggested his document would benefit from some basic grammar clean-up and consistently applied styles, he was alarmed at the price I quoted. In the end, he decided his story was good enough without my services.

And I agree. It is not very likely that many people outside of his own family will be interested in a lengthy family history, and if they are enjoying the book in its current condition, then it certainly is good enough. You have to know what’s important to you. A Mercedes-Benz and a Toyota will both get you from here to there. For some drivers, the Toyota is good enough; others are willing to invest in the Mercedes.

Like George. Even though he knew his books were not likely to be read by many people outside his family, George wanted to spend the money to make sure they were done well. He was creating an heirloom, something of enduring quality that will last for generations. His children and grandchildren might not thank George for making sure all the commas are in the right places, but I like to think that on some level they will appreciate the quality of the work.

Value

When you hire LifeLines, you are actually getting Mercedes-Benz writing at Toyota prices. (Or maybe Honda prices.) My work is solid, fast, and competitively priced. In fact, I often spend more time on a project than what I’ve included in my quote because I want to be sure it meets your standards. I will not get rich from this work, but I will enjoy the satisfaction of knowing I’m making the world a better place.

If you agree, I hope you’ll subscribe to this blog and/or share it with others!

And tune in again next week for the answer to the question that’s been keeping you up at night— “Editing? Ghostwriting? What’s the difference?

Other questions from clients:

 

About the author

Melanie Jongsma loves helping people share their stories. If you have a business that needs customers, a ministry that needs supporters, or a family that needs to understand their heritage, she can help you organize your thoughts into compelling communication. Subscribe to LifeLines today to receive free weekly tips and encouragement. Use the form in the right column.

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